Privacy Policy

1. Introduction

Jem Agency (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect any personal data you share with us through our website, LinkedIn forms, or other communications.

By providing your details to Jem Agency, you agree to the terms of this Privacy Policy.

2. Who We Are

Jem Agency
Email: hello@jem-agency.com
Website: www.jem-agency.com

We are a marketing and communications agency specialising in brand strategy, content creation, and digital marketing for clients within the design, landscaping, and built environment sectors.

3. Information We Collect

We may collect and store the following types of information:

Name and contact details (e.g. email address, phone number, company name)
Job title and professional details
Any information you provide when contacting us or completing a form (such as project enquiries or service requests)
Website usage data collected through cookies or analytics tools

4. How We Use Your Information

We use the information you provide to:

Respond to your enquiries or requests
Provide information about our services
Manage client relationships and deliver projects
Send occasional updates or marketing communications (if you have opted in)
Improve our services and website experience

We will never sell, rent, or share your data with third parties for marketing purposes.

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Legitimate interest: To communicate with you as a client or potential client.
Consent: When you have agreed to receive marketing or newsletters.
Contract: When processing is necessary to deliver a service you’ve requested.

6. Data Storage and Security

We take reasonable steps to protect your information against loss, misuse, or unauthorised access.
Your data is stored securely within trusted systems and service providers that comply with UK and EU data protection regulations.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. You can request deletion of your data at any time (see Section 9).

8. Sharing Your Data

We may share your data with trusted third parties who help us operate our business — for example, email marketing providers or website hosting partners. These partners are GDPR-compliant and only process data on our behalf.

9. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise these rights, please contact us at hello@jem-agency.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: